Inquiries and reservations for services of all the packages should be made through our head office in Bali. Maximum details are required in order to fulfil your reservations efficiently. Arrival / departure dates, flight details, number of people involved and notification if alternative hotels are acceptable, will help us to handle your inquiry efficiently.

CONFIRMATION

Confirmation will always be made via facsimile or telephone and every party concerned have to be responsible for their own expenses.

CANCELLATION

Whilst it is not SUTRA's policy to levy cancellation or no show fees of any kind, late notice of cancellation can result in a claim from hotels and supplier of services. In such case, we will debit charges to agents concerned.

PAYMENT

Full payment must be received prior to arrival at the first destination point, or can transfer directly under this bank account :

Failure tom comply with condition may result in cancellation of all reservations.

BANK CHARGES & TRANSFER FEES

We do not accept responsibility for the payment of bank charges or fees resulting from the transfer of funds into bank account. Any such charges or fees are the payer's responsibility and cannot be deducted from our payment.

LIABILITY

Although not effort will be spared to provide the request, 1ST-BALI.COM acts only in the capacity of agent for transportation companies, hotels, vehicle owners and all other contractors involved, and shall not be held liable or responsible for any loss, accident, damage, injury, delay or irregularity what so ever arising from the use of any accommodations, transport or others services, from labour strikes, illness, weather, fire, natural disasters, or any other forces beyond our control. 1ST-BALI.COM also reserves the right to change the itinerary with or without notice if found the best interest of all parties concerned.